Effective Date: [25th December, 2025]
Petal and Pearl Skin, Hair and Laser Clinic (“Clinic”, “we”, “our”, or “us”) is committed to safeguarding the privacy and personal information of visitors to our website and individuals who contact us through online enquiry forms. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with our website.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website
- Users who submit enquiries through our website forms
- Individuals who communicate with us via email, phone, WhatsApp, or other electronic means originating from the website
This policy does not apply to offline consultations or in-clinic medical records, which are governed separately in accordance with applicable medical and legal requirements.
2. Clinic Information (Data Fiduciary)
Clinic Name:
Petal and Pearl Skin, Hair and Laser Clinic
Address:
1st Floor, Town Square, Survey No. 165, Chovisawadi, Charholi Road,
Taluka Haveli, Pune, Maharashtra 412105, India
Email: info@pnpskinclinicpune.com
Phone: +91 91759 78785
3. Definitions
- Personal Data: Any information that identifies or relates to an identifiable individual, such as name, phone number, email address, or IP address.
- Sensitive Personal Data: Information relating to health, medical conditions, or treatments.
Note: Our website does not collect sensitive personal or medical data online. - Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
- Service Providers: Third parties engaged by us to support website operations, analytics, CRM, or communications.
4. Information We Collect
4.1 Information You Provide Voluntarily
When you submit an enquiry through our website, we may collect:
- Full name
- Email address
- Phone number
- Message or enquiry details
Providing this information is voluntary; however, failure to provide required details may limit our ability to respond to your enquiry.
4.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
- Referral URLs
This information is collected using standard analytics and tracking technologies.
5. Information We Do Not Collect Online
Our website does not collect:
- Medical history
- Treatment details
- Diagnostic information
- Photographs or medical images
- Payment or financial information
Any medical or treatment-related data is collected only during in-clinic consultations.
6. Purpose of Data Collection and Processing
We collect and process personal data for the following purposes:
- Responding to website enquiries
- Communicating with users regarding services or appointments
- Managing customer relationships through CRM systems
- Website administration and performance analysis
- Search engine optimization (SEO) and analytics
- Sending WhatsApp messages or emails related to enquiries, service updates, or promotional communications
- Ensuring website security and preventing misuse
7. Legal Basis for Processing
Personal data is processed based on:
- User consent, provided when submitting enquiry forms or contacting us
- Legitimate business interests, such as responding to enquiries and improving services
- Compliance with applicable laws, including Indian data protection regulations
Users may withdraw consent at any time.
8. Cookies and Tracking Technologies
Our website uses basic cookies and similar technologies to:
- Enable core website functionality
- Collect aggregated analytics data
- Improve user experience
You may disable cookies through your browser settings. Please note that disabling cookies may impact certain website features.
9. Third-Party Services and Data Sharing
We may share limited personal data with trusted third parties strictly for operational purposes, including:
- Google Analytics and SEO tools
- Customer Relationship Management (CRM) software
- Communication platforms for WhatsApp and email
These third parties are contractually obligated to protect your information and use it only for the purposes specified by us.
We do not sell, rent, or trade personal information to third parties.
10. Cross-Border Data Transfer
Some third-party tools used by us (such as Google services) may process data on servers located outside India. In such cases, we ensure reasonable safeguards are in place to protect your data in accordance with applicable laws.
11. Data Security Measures
We implement appropriate technical and organizational measures to safeguard personal data, including:
- Secure servers and hosting environments
- Restricted access to personal information
- Website security protocols and monitoring
Despite our efforts, no method of data transmission over the Internet is entirely secure. Users acknowledge and accept this risk.
12. Data Retention
Personal data collected through website enquiries is retained only for as long as necessary to:
- Respond to enquiries
- Maintain communication records
- Fulfil legal, regulatory, or operational requirements
Data is securely deleted or anonymized once it is no longer required.
13. User Rights
Subject to applicable law, users have the right to:
- Request access to their personal data
- Request correction of inaccurate or incomplete data
- Request deletion of personal data
- Withdraw consent for communications or data processing
- Request information regarding data usage
Requests can be made using the contact details provided below.
14. Children’s Privacy
Our website and services are intended for adults only. We do not knowingly collect personal data from children or minors. If such data is inadvertently collected, it will be promptly deleted upon identification.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites. Users are encouraged to review the privacy policies of those sites independently.
16. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Updates will be posted on this page with a revised effective date.
17. Contact for Privacy Queries
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
Petal and Pearl Skin, Hair and Laser Clinic
Email: info@pnpskinclinicpune.com
Phone: +91 91759 78785